Frequently Asked Questions

Upon exiting the arrivals terminal, our driver will be waiting for you holding a highly visible sign with your name on it.

No. We monitor all arrival flights in real-time. Your driver will be there exactly when you land, regardless of delays, with absolutely no additional charges.

Due to port regulations, independent tour operators meet clients just outside the main security gates of Taino Bay or Amber Cove. We will send you detailed, easy-to-follow instructions and a map upon confirming your booking.

We offer flexible options. You can pay in advance through our secure online link (we accept PayPal, Visa, Mastercard, and Amex), or you can pay in cash (USD or DOP) directly to your driver on the day of your service.

We understand that travel plans change. We offer a full refund or free rescheduling if you cancel at least 24 hours prior to the scheduled date of your service.

No, all our transfers and excursions are 100% private. The vehicle is exclusively reserved for you and your group.

Yes, your family's safety is our top priority. We provide baby and child seats at no extra cost. Just be sure to request them in the form when making your reservation.

Absolutely. All our vehicles are modern, spotless, and fully air-conditioned to ensure a comfortable ride in the Caribbean weather.

Most of our excursion packages include entrance fees and local taxes. However, we clearly specify "What's included" and "What's not included" on each individual tour page to ensure total transparency.

Yes! Since our tours are completely private, we can adapt the itinerary, the time spent at each stop, or the places you visit according to your preferences. Just let us know what you have in mind!